cuan 123 Terms of Use
We at cuan 123 operate an online entertainment platform available only where local law permits. Our services include sportsbook betting (Liga 1, Piala AFF, Champions League, MotoGP, badminton), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). These terms outline the conditions under which you access and use our platform, manage your account, deposit and withdraw funds, and resolve disputes.
By accessing cuan 123 on Android, iOS, or desktop, you agree to these terms. We require account verification before your first withdrawal, and we enforce strict policies on deposits, bonuses, and account conduct. Our payment methods include DANA, e-wallet, mobile banking, local payment, online payment, and direct bank transfers (e-wallet, mobile banking, local payment, online payment). Withdrawals process through the same payment method you used to deposit.
This page sets out our core policies. If you have questions about any term, contact our support team through the in-app help menu or our website.
Account Opening and Eligibility on cuan 123
When you join cuan 123, you create an account by providing your full name, date of birth, email address, and phone number. You must be of legal age in your jurisdiction to open an account. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law.
Your account is personal and non-transferable. You may not share your login credentials, allow others to use your account, or create multiple accounts. We reserve the right to suspend or close any account that violates these terms or engages in fraudulent activity. If we close your account, any remaining balance will be returned to your registered payment method within standard processing windows.
Deposits and Account Funding on cuan 123
We accept deposits through five major Indonesian payment rails: DANA, e-wallet, mobile banking, local payment, and online payment. We also accept direct bank transfers to e-wallet, mobile banking, local payment, and online payment accounts. Deposits are confirmed instantly, and your account balance updates right away. You are responsible for ensuring that your deposit comes from a legitimate source and that you have the authority to use the payment method you provide.
We do not charge deposit fees, but your bank or payment provider may. We do not offer deposit bonuses or promotional credits. Any bonus offer, if available, is subject to specific terms that we will communicate separately. Bonus funds, if credited, may be subject to wagering requirements or withdrawal restrictions. We reserve the right to cancel any bonus or promotional offer at any time.
Withdrawals and Verification on cuan 123
Before your first withdrawal, we require KYC (Know Your Customer) verification. You must provide your full name, date of birth, a valid government ID number, and a selfie photo. This data is encrypted and stored separately from your payment information. Verification typically completes within one business day. Once verified, subsequent withdrawals process faster because we have already confirmed your identity.
Withdrawals return to the same payment method you used to deposit. This one-to-one mapping is a security feature—it ensures that only the account holder can receive funds. We review your account activity before processing each withdrawal to confirm that your funds are legitimate and that your account is in good standing. Processing times depend on your bank and the payment service, but we aim to initiate transfers within standard business hours. During holidays like Idul Fitri, Idul Adha, or Imlek, bank processing may be slower due to reduced staffing.
We at cuan 123 enforce strict verification and security policies to protect your account and ensure that all transactions are legitimate.
Account Conduct and Prohibited Activities
When you use cuan 123, you agree not to engage in fraudulent activity, money laundering, or any illegal conduct. You may not use automated tools, bots, or scripts to access our platform or place bets. You may not attempt to manipulate odds, exploit system vulnerabilities, or collude with other users to gain unfair advantage. You may not use our platform to launder funds or conduct transactions on behalf of third parties.
We monitor all accounts for suspicious activity. If we detect violations of these terms, we reserve the right to suspend your account, forfeit any pending winnings, and report the activity to relevant authorities. We may also refuse to process withdrawals if we suspect fraudulent or illegal conduct.
Dispute Resolution and Complaints
If you have a dispute with cuan 123—regarding a bet settlement, account balance, withdrawal delay, or any other matter—contact our support team through the in-app help menu or our website. We will investigate your complaint and respond within standard business hours. If we cannot resolve the dispute to your satisfaction, we will explain our decision in writing.
Our support team is available through multiple channels. You can reach us via in-app help, email, or the contact form on our website. We respond to account questions, payment inquiries, game rule clarifications, and technical issues. Response windows vary by channel, but we aim to address all inquiries within standard business hours. During peak times or holidays, response times may extend.
Data Protection and Account Security on cuan 123
Your account on cuan 123 is protected by SSL encryption. All data transmitted between your device and our servers is encrypted, so your login credentials, payment details, and bet history remain private. We do not store full payment card numbers; instead, we use tokenized references that only your bank or payment provider can decode. Your KYC data (name, ID number, date of birth) is stored in a separate encrypted database and is never shared with third parties.
You are responsible for keeping your password secure. If you suspect unauthorized access to your account, contact our support team immediately. We can freeze your account, review recent transactions, and help you regain control. If you need to reset your password, we send a verification link to your registered email. You have subject to verification to click the link and create a new password. If you do not complete the reset within that window, the link expires and you must request a new one.
We reserve the right to update these terms at any time. Changes will be posted on this page, and your continued use of cuan 123 constitutes acceptance of the updated terms. We encourage you to review these terms regularly to stay informed of any changes. If you have questions about our terms, our policies, or your account, reach out through the in-app help menu or visit our FAQ page. For detailed information about how we handle your data, see our Privacy Policy
Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. If you have any concerns about the legality of our services in your jurisdiction, do not use our platform.